FAQ
ORDER
How do I know the status of my order?
You will receive a confirmation email a few minutes after the validation of your order.
How long does it take for my order to be processed?
Orders are shipped within 48 hours (within the limits of stock availability). You will be informed by email of the preparation and delivery of your package.
This can be extended to 3 working days in the Covid-19 period.
PAYMENT
What bank cards are accepted?
You can use the following bank cards at our e-store: Belgian Debetcard, Visa, MasterCard and American Express.
DELIVERY
Can my order be shipped abroad?
We deliver worldwide.
Items shipped outside of Belgium may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and will not be covered or reimbursed by us.
What should I do if I do not receive my order?
If you still have not received your parcel after the stated deadlines and if you have not received a notice of non-delivery, you have the possibility to check the delivery status of your parcel on the carrier official website using the tracking number received by email.
What should I do if my product is damaged or if I do not receive the product I ordered?
In these cases please contact our Customer Service before returning the article in order to be informed of the return policy.
REFUND & RETURNS
How much cost the return a product?
In the case of an error regarding the content of the order or if you have received a faulty item, we invite you to contact our Customer Service team.
If you are not satisfied with the product, the cost of return remains at your expense and the order will be refunded.
How will I get a refund?
You will get a refund on the credit card used for the payment of your order, within a maximum delay of 30 days from the date of return of the package.
For payment with PayPayl, your PayPal account will be credited of the amount of the order.
NEED HELP?
You can contact our Customer Service Department by email at info@wilmaleyssens.com